What is the role of an Account Manager?

At the Search Marketing Group, all of our clients have a dedicated Account Manager in order to have a direct point of contact beyond a sales person, who remains with you for the duration of the campaign. This comes at no charge whatsoever and is part of our service level agreement with our customers.

Your Account Manager will e-mail your Monthly Report to you, which contains detailed information, in regards to the progress of your campaign and on site activity; the level of detail varies depending upon the type of package chosen or upon bespoke requests.

Further to this, each month your Account Manager will arrange a convenient time for you to discuss the report and answer any questions you may have about its content or any general questions you may have about the campaign as a whole.

Within this monthly discussion the client can make changes to the finer details of the campaign, and we can adapt the campaign to better suit the client. One of our aims is to be pro-active within the campaign and produce suggestions for both the long and short term in order to achieve the best results possible for our clients.

Your Account Manager will be the main point of contact within SMG for our clients and will be available by both telephone and email whenever needed. If you would like further information about our Account Management service, please contact us.